Aftab Khan

Fraudulent chargebacks, often referred to as friendly fraud, are no longer just a nuisance. They have become a systemic issue affecting small businesses, large enterprises, and the broader economy . Recent reporting and real-world examples suggest merchants are increasingly losing legitimate revenue when customers dispute valid transactions. Goods are delivered, services rendered - yet funds are clawed back weeks later, often with limited recourse. What was designed as a consumer protection...

In aviation, every second counts - whether it’s on the tarmac or in the financial back office. Yet, one of the most underestimated levers for improving both profitability and customer experience lies in a less glamorous corner: Payment Performance . For Heads of Payment and Customer Experience, the connection between  how efficiently payments flow  and  how customers perceive your brand  is becoming increasingly clear. Delays, errors, and friction in the payment ecosystem don’t just affect...

The Federal Court recently disqualified a Queensland-based businessman from managing corporations for five years and permanently...