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An In-depth Look at IT4IT

In today's dynamic world of IT management and development, it is crucial to have a structured approach to managing IT operations. While IT departments have been striving for years to automate and optimize business processes, managing their own services is often a challenge. This is where the IT4IT reference model comes into play.

What is IT4IT?

IT4IT is a reference model and value chain-based business architecture developed by The Open Group. It provides a holistic view of the IT function and helps organizations better understand, manage and optimize their IT operations.

The Four Value Streams of IT4IT

Each value stream in the IT4IT standard focuses on streamlining and integrating a key area of the overall service model. The four most important value streams are:

  1. Strategy to Portfolio (S2P): This stream focuses on defining the IT strategy and translating it into a portfolio of IT initiatives. It helps organizations align their IT investments with business objectives.

  2. Requirement to Deploy (R2D): Here the focus is on developing and delivering IT solutions. From recording requirements to actually implementing IT services.

  3. Request to Fulfill (R2F): This flow covers the service catalog and how IT services are delivered to end users. It's about delivering IT services to the business efficiently and effectively.

  4. Detect to Correct (D2C): This is about monitoring, managing and correcting IT services. It ensures that IT services are delivered reliably and consistently.

Why IT4IT?

In the competitive IT market, it is essential that organizations distinguish themselves and work more efficiently. IT4IT offers a solution with numerous advantages:

  • Better support for the digital operating model: By providing a holistic approach to IT management, organizations can more effectively drive and manage their digital transformation.

  • Improve efficiency: By standardizing processes and using best practices, organizations can streamline and optimize their IT operations.

  • Increase agility: With a clear insight into the IT value chain, organizations can respond faster and more flexibly to changes in the market or technological innovations.

  • Reduce risks: Better visibility into IT operations and processes allows organizations to identify potential issues early and proactively address them.

  • Faster software deployment: Streamlined development and deployment processes allow new software solutions to be rolled out faster and more effectively.

  • Better orchestration of external service providers: A clear and standardized approach ensures better collaboration and communication with external partners and suppliers.

  • Faster adoption of new technologies: A flexible and adaptable IT structure allows new technologies and solutions to be integrated more quickly into the existing infrastructure.

  • Motivated employees: Clear guidelines, training and support ensure a motivated and well-informed IT team ready to take on the challenges of the future.


The IT4IT reference model provides a standardized approach to managing IT activities, from strategy to execution. It helps organizations streamline their IT operations, deliver value to the business and adapt to the ever-changing technological landscape. Whether you are an established company or a start-up, IT4IT can help you take your IT activities to the next level.

How Conexxia can help you

Conexxia employs specialists who can support you with the implementation and optimization of the IT4IT reference model. With our expertise and experience, we can help you get the most out of your IT operations. Contact us to find out how we can support you in your IT4IT journey.


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