Every declined payment is a lost sale. But for most Australian businesses, the full cost of poor payment performance is invisible — buried in transaction data that nobody is systematically analysing.
A 5% decline rate sounds small. On $10M of annual payment volume, it represents $500,000 of revenue that was attempted but never collected. Some of those declines are genuine fraud or insufficient funds. Many are not — they are false declines, routing failures, or 3DS friction that could be eliminated with the right strategy.
WHAT PAYMENT PERFORMANCE REALLY COSTS
Payment performance problems compound across the customer journey. A declined transaction does not just lose that sale — it damages the customer relationship, increases chargeback risk on retried transactions, and creates operational cost through customer service contacts and manual recovery attempts.
The hidden cost of poor payment performance typically runs 2–4× the face value of declined transactions when operational and customer lifetime value impacts are factored in.
METRICS THAT MATTER
Most businesses track total payment volume and successful transaction count. Few track the metrics that actually drive performance improvement: approval rate by card type and issuer, decline reason code distribution, false positive rate by fraud rule, 3DS challenge rate and abandonment, and chargeback rate by payment method.
The Conexxia Payment Performance e-book defines the complete metrics framework — what to measure, how to interpret it, and what actions each metric should trigger.
LIFTING APPROVAL AND CONVERSION
Improving payment performance is a programme of incremental improvements across routing, fraud rules, 3DS configuration, and acquirer relationships. The e-book provides a prioritised action framework sequenced by impact and implementation complexity — so you start recovering revenue immediately while building toward systematic optimisation.
Download the Conexxia Payment Performance e-book below.
The Payment Performance Blueprint exposes a fundamental challenge: the issue isn’t limited payment activity, it’s limited payment efficiency and visibility. As transaction volumes grow and customer expectations rise, poorly optimised payment systems create friction, not revenue.
Where do you begin? How do you uncover hidden payment inefficiencies in your revenue operations and improve financial outcomes without increasing operational complexity or costs? This is precisely the challenge Payment Performance: The Hidden Driver of Airline Profitability is designed to address.
This exclusive e-book provides a structured approach to evaluating payment performance. It equips you with a framework to identify payment gaps, measure transaction success, and prioritise improvements that deliver stronger revenue performance and better passenger payment experiences.
Key takeaways from this ebook include:
Strategic Role of Airline Payments
Payment Fraud and Risk Management
Improving Authorisation Success Rates
See the Conexxia Impact: From Strategy to Measurable Outcomes
“High-performing airlines don’t succeed by processing more payments, they succeed by optimising every transaction for revenue and passenger experience.”
Quantifiable Results We Deliver:
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Compress hours of analysis into fast, confident decisions.
Ensure accuracy across 6,000+ products without manual intervention.
Reduce false positives in fraud and compliance alerts by over 90%.
Transform paper forms and email approvals into fully trackable digital workflows.
Stop Planning.
Start Executing.
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Frequently Asked Questions
1. Is this e-book really free?
Yes. This is a comprehensive, free resource from Conexxia to help Australian leaders navigate the digital talent shortage.
2. Who is this for?
This is for COOs, CIOs, VPs, and Directors of Operations, Technology, and Strategy who are struggling to find or retain the talent needed to deliver on their transformation goals.
3. What will I learn?
You will get a practical, step-by-step framework for selecting a transformation partner that de-risks your projects and provides immediate access to critical digital skills.
4. Will I be contacted by sales?
Downloading the ebook gets you the resource. You can opt-out of further communications at any time. For a more personalised discussion, you can request a complimentary Value Assessment.